Deciding to come and live in a nursing home is a big step and we welcome visits from potential residents and their families before that decision is made. This gives the older person and their family an opportunity to ask questions and get a feel for the nursing home.
On admission to Nightingale new residents are assessed by senior nursing staff. This assessment is used to formulate an individual Plan of Care for the resident. It allows us to build relationships with new residents and their family and carers. It also provides the opportunity for us to tailor our services to meet the unique needs of each resident. Where possible our Person in Charge conducts a pre-admission assessment as this allows us to be fully prepared to deliver the specific care required by a new resident.
Ensuring a safe and secure environment is an essential part of our service. There is a Registered Nurse on duty at all times, with a medical Doctor providing 24 hour on call support. Residents can retain the services of their own GP during their stay in Nightingale.
The nurse-call system ensures that Nursing Staff are only a button push away day or night. Our experienced nursing team are trained to cater for all specialist nursing requirements.
Our full time-time chef is happy to accommodate any individual dietary requirements our residents may have.
The home is registered with the Health Information and Quality Authority. Details of inspections are posted on the HIQA website: www.hiqa.ie.
We are pleased to have been VHI approved and registered.
We provide the following care services:
- Long term Nursing Care
- Short-stay Care/Respite Care/Convalescence Care
- Specialist Nursing Care
- Physiotherapy on a fortnightly basis – included in the fee.
- Chiropody as required – also included in the fee.
- Speech and Language Therapy as required, inclusive.
- Occupational therapy monthly is also incorporated into the weekly fee.
- Laundry Services are provided by our full-time Housekeeping Supervisor and are included in the fee also.
- Hairdressing- a hairdresser attends Nightingale weekly and residents can avail of her services as they wish. Residents can also avail of the services of their own hairdresser if that is their preference.
- Family and friends are welcome to visit at any time, as we believe this is in the best interest of those we care for. We also welcome inspections from appropriate bodies at any time.
- Fees are set by the NTPF (National Treatment Purchase Fund) and at present the fee in Nightingale is €750 per week, which we feel represents great value for quality care.
ActivitiesActivities are delivered by our Activities Co-ordinator Bríd. She is dedicated to this role and has undertaken training in Reminiscence Therapy, Sonas and Activities Programming.
Activities include; musical exercise, reminiscence, live music on Saturdays, bingo, card games, weekly mass celebrated by our local parish priest and there is no additional charge for activities in Nightingale.
At Christmas local school choirs attend the home to sing Christmas carols and our residents love these occasions. Our Christmas party is attended by residents, families, staff and anyone who wants to pop in.
In order to ensure the well-being and safety of our residents it is essential that any complaints or concerns are heard and dealt with without delay. In Nightingale we view comments, suggestions, complaints and concerns as opportunities to improve our service.
If a resident or a person acting on their behalf should have a complaint, the initial approach can be made to the nurse in charge. Every effort will be made to resolve the issue at local level, however, the Person in Charge will also be informed.
Should you require assistance in making your complaint, you can access help from any member of staff including our Resident Advocate, our independent advocate Fr Christy McCormack or SAGE (Support and Advocacy Service for Older People). In consultation with the complainant, the matter will be thoroughly investigated and a proposed course of action outlined.
Every effort will be made to resolve issues promptly but the timescale will be individually determined in each case.
On satisfactory resolution of the issue, no further action may be necessary. Proprietor Maureen Healy oversees all compliants through to their conclusion.
In the unlikely event of an unsatisfactory outcome the matter can be brought to the attention of the Office of the Ombudsman. Contact details for the Ombudsman are as follows:
Telephone: 01 6395600 or Lo-call 1890223030
website: www. ombudsman.gov.ie
In writing: The Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2.
A record of complaints and concerns is documented in the Complaints Register which is subject to HIQA inspection.